Refund Policy

Last updated: July 2026

First purchase · 14 days · unused pass → full refund. One refund per organization, ever. We may decline abuse.

The short version

If FND turns out not to fit, we give your money back — once, and fairly. A first purchase can be refunded in full within 14 days, as long as the pass hasn't actually been used with a live group. After an organization has received a refund, any later purchase is final. And where we see the policy being gamed, we reserve the right to decline.

What qualifies

All three at once: the request reaches us within 14 days of the purchase, it is your organization's first refund, and the pass has not been materially used — no participants verified at your gate, no live session run on it. Write from the email you paid with, name your organization, and one line on why. That's the whole procedure.

What doesn't qualify

A pass that already carried a live season: once kids have verified and the map has run your days, the value of the pass has been delivered. A second purchase after an earlier refund — repeat purchases are final. A pass bought, used through a session's busiest weeks and refunded at the end: that is use, not a change of mind.

When we decline

Refunds exist for honest misjudgment, not as a free-season mechanism. We may decline a refund — including a first one — where we see abuse: purchase-refund cycles, accounts created to reset refund eligibility, chargebacks filed instead of a request (talk to us first — a chargeback freezes everything and helps nobody), or a violation of our terms of service. In these cases the decision is ours and discretionary.

How the money comes back

We answer every refund request within two business days. An approved refund goes back to the original payment method via Stripe, typically within 5-10 business days depending on your bank.

The legal footing

FND sells to organizations, not consumers, so statutory consumer-withdrawal rules do not apply to these purchases. This policy is voluntary: it exists because a director should be able to try a payment without fearing the money is simply gone. It is part of our Terms of Service and applies to purchases made through this site.

Request a refund: fnd.meet@gmail.com · → /documents